This website and all its content (“ Website ”) is the responsibility of and operated by Dankah Brasil Indústria & Comércio Ltda., a limited liability company headquartered in the city and state of São Paulo, at Avenida Angélica, No. 2,503, suite 156, Consolação neighborhood, registered with the CNPJ/MF under No. 22,332,030/0001-38 (“ Quetzalli ”).

THE Quetzalli is always striving to serve its customers with quality and efficiency. For this reason, we have carefully developed these General Terms and Conditions of Use (“ Terms and Conditions ”), which contain the general rules for using the Website, so that you (“ User ” or “ You ”) can make purchases and complete your transactions safely, easily, and quickly. This document should be read and interpreted in conjunction with our Privacy Policy (“ Privacy Policy ”), which aims to inform the User about the processing of their personal information. The Privacy Policy can be accessed here .

ACCEPTANCE OF THESE TERMS AND CONDITIONS IS ESSENTIAL FOR YOU TO REGISTER ON OUR WEBSITE AND PURCHASE OUR PRODUCTS. IF YOU DO NOT AGREE WITH THE RULES OF THESE TERMS AND CONDITIONS, PLEASE DO NOT CONTINUE WITH YOUR REGISTRATION PROCEDURE AND DO NOT PURCHASE OUR PRODUCTS.

BY CLICKING ON THE BUTTON “I HAVE READ AND AGREE TO THE TERMS AND CONDITIONS OF QUETZALLI” YOU EXPRESS YOUR AGREEMENT TO THE RULES OF THIS DOCUMENT, WITHOUT ANY RESERVATION, IN A FREE, EXPRESS AND INFORMED WAY.

1. WHAT DOES QUETZALLI OFFER TO THE USER?

This Site, available for access by the User through the domain quetizalli.com.br is intended for the sale of alcoholic beverages (“ Products ”). Therefore, Users interested in purchasing Products may place orders and complete their purchases on the Website in a simple, fast, and secure manner. Once the purchase has been made, Quetzalli will then send the Products to the delivery address provided by the User at the time of purchase, within the previously informed delivery times.

2. CAN ANY USER ACCESS THE SITE AND PURCHASE PRODUCTS?

Access to the Website to view the content available therein and use its features is only permitted to Users over 18 (eighteen) years of age, resident and domiciled in Brazil, with legal capacity, in accordance with Brazilian law. [For this reason, when accessing the Website, the User must answer the question "ARE YOU OVER 18 YEARS OF AGE?". By clicking the "YES" button, the User acknowledges and declares that he/she is of the minimum legal age permitted. If the User is under 18 (eighteen) years of age, his/her access to the Website will be denied].

Purchasing Products on the Website is also subject to the User being at least 18 (eighteen) years of age and may only be done by fulfilling an additional requirement, which is the creation of a personal account, upon registration by the User.

In both cases, whether for simple access to the Website or for making purchases, the User must accept the rules of these Terms and Conditions, which will always be available for reading on the Website's home page. By accepting, the User declares that they have read and understood all their rights and obligations, agrees to all provisions herein, and undertakes to comply with them. If You do not expressly accept these Terms and Conditions, but access the Website anyway, this constitutes Your agreement to all provisions herein.

3. HOW CAN THE USER REGISTER AND CREATE THEIR ACCOUNT ON THE SITE?

To make purchases on the Site, the User must first create a personal account by completing a registration form, in which the User must provide their data and personal information requested by Quetzalli . For more information on how Quetzalli treats the User's personal information, with regard to its collection, use, storage, processing and security, the User must read the Privacy Policy of Quetzalli , which can be accessed here .

The User declares that all information provided to Quetzalli at the time of registration are true, correct and complete, guaranteeing the authenticity of all data provided. In case of false or inaccurate information, the User may be held liable, under civil and criminal law, for all data and damages caused to the User. Quetzalli and to third parties. It is the User's responsibility to keep their data up to date.

As a rule, the Quetzalli does not verify the information provided by all Users, in order to confirm their identity and age. However, Quetzalli reserves the right to verify, at any time and at its sole discretion, the veracity of this information, including by requesting clarifications and additional documentation to confirm the personal data provided, without, however, having any obligation in this regard. If the User refuses to comply with the requests of Quetzalli or if the Quetzalli finds that the account was created using false, erroneous, incomplete, misleading or misleading information, the User's account will be canceled and these Terms and Conditions will automatically terminate.

Once the User completes the registration form, an account will be created in their name. This account must be used by the User whenever they wish to perform any activity related to the Site, such as purchasing Products, requesting information about their order, asking questions, changing their registration data, among others. Each User is permitted to maintain only one account on the Site. In the event that Quetzalli If the same User maintains 2 (two) or more accounts registered on the Site, all accounts may be canceled, at the sole discretion of Quetzalli .

The User will access their account using the login and password they created at the time of registration. The User understands that they are solely responsible for operating their account and for all activities associated with it. In other words, The User is solely responsible for any purchases or improper access made with their credentials, including those resulting from any improper or negligent use of their login and password . Under no circumstances shall Quetzalli will be held liable for access by unauthorized third parties. For this reason, the User is not permitted to share their login and password with third parties, and it is their responsibility to treat their credentials with care and confidentiality. If the User suspects that their account has been used by unauthorized third parties, they must notify Quetzalli immediately.

4. HOW CAN THE USER PURCHASE PRODUCTS ON THE WEBSITE?

The Products made available by Quetzalli on the Website may be purchased by the User, according to the conditions offered at the time of purchase, such as values, payment terms, shipping costs and delivery time. The User understands that the purchase conditions available on the Website may be different from those linked to the physical stores of Quetzalli , and changed at any time and at the sole discretion of Quetzalli , without any form of compensation being due due to said change.

After finding the Products that interest them and evaluating the purchase conditions offered, the User must select the Products they wish to purchase, providing the quantity and delivery address. The selected products will be added to the User's shopping cart. If the User is ready, simply complete the order and make payment. Otherwise, the User can continue shopping on the Website and complete the order later.

After completing an order, the User is not permitted to change the payment method, the delivery address provided, or request a change in the delivery time. Therefore, the User understands and agrees that it is their responsibility to verify all information regarding their order before confirming and completing the purchase.

5. HOW CAN THE USER PAY FOR THEIR PURCHASES?

Purchases made on the Site may be paid for by the User using a credit card or bank slip. Quetzalli reserves the right not to accept payments made with credit cards issued in other countries or cards owned by a person other than the User.

When payment is made by credit card, the purchase confirmation will only be made upon approval by the card issuer, which may occur within 24 (twenty-four) hours from the User's purchase completion, except in cases where a confirmation error occurs by the card issuer. If payment is made by bank slip, the purchase confirmation will be made upon payment processing by the bank. This processing is generally completed within 2 (two) business days from the bank slip payment date.

Once payment is confirmed, the User will receive a confirmation email informing them of the success of the transaction and details of their purchase.

6. DOES QUETZALLI CHARGE DELIVERY CHARGES?

For the Products purchased to reach the destination specified by the User, the User must pay a delivery fee, the shipping fee. The shipping fee is determined according to the delivery address provided and the quantity of Products ordered, which may affect the weight and size of the deliveries. The shipping fee will be indicated by Quetzalli when the User closes their order and will be added to the value of the Products, and payment of the total amount must be made by the User at the time of finalizing the purchase.

7. WHEN WILL THE USER RECEIVE THEIR PRODUCT?

After the User completes the order, the Quetzalli will indicate the delivery period, which will begin on the date of payment confirmation via purchase confirmation email received by the User. This period will be established and may vary depending on the delivery address, weight, quantity, and size of the purchase.

The Products will be delivered by a third party company, contracted by Quetzalli for this purpose, from Monday to Friday, between 9:00 a.m. and 6:00 p.m., and will only be delivered to the address indicated by the User, to persons over 18 (eighteen) years of age, who must present a photo ID upon receipt. For this reason, it is essential that the User ensures that the address provided is valid and that there is someone at the indicated location who meets the conditions set forth herein to receive the Products. [Orders with multiple Products, which have different delivery times, may be sent separately]. Quetzalli will make up to 3 (three) delivery attempts at most. If any of them are unsuccessful, the Products will be returned to the distribution center of Quetzalli and new delivery attempts will only be made upon payment of a new delivery fee.

The User may track the delivery progress through their account on the Website. The User is aware that the tracking information for their delivery is updated by third-party companies, so that Quetzalli does not have any interference or management in the operation of this activity. Therefore, the User hereby exempts the Quetzalli any liability for any damages and/or losses arising from the display of such information, if it is out of date and does not reflect the actual delivery status.

8. CAN I EXCHANGE, RETURN OR CANCEL THE PRODUCT I PURCHASED?

THE Quetzalli guarantees Users the right to cancel their purchase, as provided for in the Consumer Protection Code. Therefore, the User may cancel their purchase, without any specific reason, within 7 (seven) calendar days from the date of receipt of the Products.

Exchanges and returns outside the aforementioned deadline are not permitted, unless the User's order was delivered incorrectly, outside the stated delivery time, or there is a quality or quantity defect in the Product received. In these cases, the User may choose to (i) return the defective Product or one that does not match the order and receive a full refund; (ii) exchange the defective Product or one that does not match the order for a similar Product or one of the same value as the one received.

In all cases, both in the event of regret and in other requests for exchanges and returns, the User must contact our Customer Service Center by phone at 011 99664-3690 or email at contato@quetzalli.com.br. Products to be exchanged or returned may, at the User's discretion, be collected at the same delivery address by a company indicated by Quetzalli for this purpose, or posted by mail by the User himself and sent to the address Avenida Angélica, 2503 - cj. 46 - CEP: 01227-200. The expenses arising from the collection or posting of the Products will be borne by Quetzalli .

The return of Products will only be accepted provided that the User sends the Product in its original packaging, with no signs of use or violations of the original seal, together with the invoice and all components and accessories. The User acknowledges that Products that are damaged, have broken packaging or show evidence of use will not be accepted.

Once the Product is received, Quetzalli will verify compliance with the conditions established in these Terms and Conditions. If the User has complied with all the rules established herein, he/she will be entitled to return the Product and, then, new Products will be sent to him/her or a refund of the purchase amount, in full or in part, will be provided, as the case may be.

In the case of a refund, the amounts will be returned to the User within 30 (thirty) days from the date of receipt of the email confirming the right to return. If payment was made by credit card, the amounts will be refunded to the same card used. However, if payment was made by bank slip, the amounts to be refunded will be deposited into a checking account in the User's name, as provided at the time of the exchange or return request.

For more information about our Product exchange and return procedures, please send an email to contato@dankah.com.br .

9. CAN THE USER CANCEL AN ORDER?

The User may cancel their order, provided it has not yet been processed or, if it has already been processed, provided it has not yet been shipped. If the order has already been processed and shipped, the User must refuse delivery and request cancellation and a full refund of the purchase amount, less shipping costs.

All cancellation requests must be made via email to contato@dankah.com.br . Refunds due to the User in the event of cancellation will be made in accordance with the rules set forth in item 8 of these Terms and Conditions.

10. HOW WILL QUETZALLI COMMUNICATE WITH THE USER?

THE Quetzalli will always contact the User through the email address provided by him/her at the time of registration or through the User's personal account that can be accessed on the Website. The User understands that it is his/her responsibility to periodically check his/her account or email to read the notifications sent by Quetzalli , and from now on exempts the Quetzalli of any responsibility, if such communications are ignored by the User for any reason, including if the User leaves the anti-spam systems of his/her email configured in a way that interferes with the receipt of communications.

All communications made between the User and the Quetzalli by telephone will receive a protocol number, which will be sent to the User by email.

11. WHAT IS NOT QUETZALLI'S RESPONSIBILITY?

Without prejudice to other hypotheses of exemption from liability of Quetzalli provided for in these Terms and Conditions, the User understands and agrees that:

• 1. given the characteristics inherent to the Internet environment, the Quetzalli is not responsible for any unavailability, error, or failure in accessing or operating the Website due to situations beyond its control, whether or not caused by unforeseeable circumstances or force majeure, for example, inconsistencies in data transmission, resulting in the loss of information or incomplete, invalid, or corrupted processing of information; interventions by hackers and malicious software, such as viruses or other harmful elements capable of altering computer systems or electronic documents stored on the User's device and systems; technical failures of any kind resulting from Internet failures in general, electronic and/or physical malfunction of any network, power outages, interruptions or suspensions of connection, and failures of the User's software and/or hardware; scheduled shutdowns for maintenance, updating, and configuration adjustments of the Website; or any human error of any other type that may occur during the processing of information on the Website. It is the User's obligation to keep tools such as antivirus and firewalls installed on their devices to ensure the security of their device;
  2. considering that the Quetzalli uses third-party services to keep the Site fully operational and enabling the adequate provision of Services to the User, such as payment institutions, delivery and hosting services, Quetzalli is not responsible for any failure in the provision of services by these third parties that causes any harm to the User; and
  3. considering that the Site may present third party links linked to products, services or content that do not belong to or are contracted by Quetzalli , the same is exempt from any responsibility for such products, services or content expressed on any of these third-party websites and further recommends that the User read the terms of use and privacy policies of each third-party website with which they interact.

12. WHAT ARE QUETZALLI'S RIGHTS OVER THE SITE AND THE CONTENT DISPLAYED THROUGH THE SITE?

All rights related to the Site, its functionalities, videos, texts, articles, images, illustrations, photos, layouts, graphics, codes, programming codes, databases, among other content presented through the Site, are the exclusive property of Quetzalli or third parties, including intellectual property rights such as trademarks, patents, and copyrights. These rights are protected by Brazilian law. Therefore, the User is prohibited from using, copying, modifying, adapting, translating, reproducing, publishing, decompiling, disassembling, reverse engineering, displaying, licensing, selling, or exploiting, for any purpose, the Website and any content posted herein, in a manner that violates the rights of Quetzalli or third parties.

THE Quetzalli authorizes the User to use the Website exclusively to purchase the Products, in accordance with the rules set forth in these Terms and Conditions, thereby granting the User a temporary, limited, non-exclusive, non-transferable and revocable license of use, exclusively for the purpose described herein. The User is prohibited from transferring to third parties, for any reason and under any modality, the license granted herein by Quetzalli . This license does not include authorization for the User to use the trademarks, trade names or logos displayed on the Site [or any third-party content displayed on the Site (advertisements, offers, promotions, trademarks, texts, etc.)], which are the property of Quetzalli or their respective owners.

Any use of the Site or the content posted thereon by the User outside the scope permitted by these Terms and Conditions will only be permitted if previously authorized in writing by Quetzalli . The User will be held responsible for any use of the Site that is not in accordance with these Terms and Conditions.

THE Quetzalli may, at its sole discretion and at any time, make updates to the Website in order to protect or improve its functional characteristics. In the event of updates, temporary suspensions of the Website may occur, so that the Website may be unavailable for a period of time. [The User shall be responsible for downloading updated versions of the Platform if they wish to use updates.] All improvements and changes made to the Website, whether or not resulting from updates, shall be the sole and exclusive property of Quetzalli , even if they have been suggested or requested by the User. Furthermore, Quetzalli may, in its sole discretion, remove any content from the Site.

13. WHAT HAPPENS IF THE USER DOES NOT COMPLY WITH THE RULES OF THESE TERMS AND CONDITIONS?

The Site is intended for your internal and personal use only, for lawful activities, and its use for commercial, illegal or other purposes other than those provided for in these Terms and Conditions is not authorized. Quetzalli reserves the right to monitor the Site to ensure that the rules described in these Terms and Conditions, as well as those provided for in applicable legislation, are being complied with by Users. If Quetzalli identifies misuse or inappropriate use of the Site by a User or finds that the law and/or these Terms and Conditions are not being observed by the User, Quetzalli may delete the account of this offending User, who will be unable to make purchases on our Website.

14. WHEN MAY THESE TERMS AND CONDITIONS BE CHANGED?

THE Quetzalli is constantly implementing updates to the Website and its services offered to the User to improve their experience. Therefore, in order to reflect the modifications made, these Terms and Conditions may be changed at any time, as often as necessary. Whenever a modification to these Terms and Conditions occurs, a notice will be posted on the Website to inform the User of the publication of the new document. For this reason, it is important that the User review these Terms and Conditions periodically. If such modifications are material and may impact the User's rights, requiring re-acceptance, the User will be personally notified.

15. HOW ARE QUESTIONS AND CONFLICTS RELATED TO THESE TERMS AND CONDITIONS RESOLVED?

These Terms and Conditions are governed by, construed, and enforced in accordance with the laws of the Federative Republic of Brazil, without regard to any conflicts of laws with those of other countries. Any questions, requests, or disputes regarding these Terms and Conditions should be directed to Quetzalli via email ( contato@dankah.com.br ). If the Quetzalli cannot resolve the issues arising from these Terms and Conditions, the User agrees to the election of the Forum of the User's place of residence, in Brazil, to resolve any doubt arising from this instrument, waiving the jurisdiction of any other forum, however privileged it may be or may become.