FAQ
What is Quetzalli?
Quetzalli® is a bottled mixed alcoholic beverage made with passion fruit and lime in a tequila base and sweetened with blue agave syrup. It could be just another ready-made drink, but it's so much more!
What is the alcohol content of Quetzalli?
Because it's a mixed drink, Quetzalli has only 17% alcohol content and is much smoother than straight tequila!
What is the expiration date of Quetzalli?
It's recommended to consume your Quetzalli within 18 months. Once opened, it should be refrigerated and consumed within 15 days. It's really hard for it to last that long!
What flavors of Quetzalli are available?
For now, just one! But don't worry, the passion fruit and lemon combination will be gaining companions soon!
How much does a bottle of Quetzalli cost?
You can check the price of our products directly on our e-commerce site. But stay tuned, as there are always sales available!
Where can I find Quetzalli?
You can buy directly on our website or in our store: Rua Frei Caneca, 159. We are also always looking for partners to resell our product so you can find your Quetzalli wherever you are!
What are the website's payment methods?
You can pay by credit card, bank slip, or bank transfer! And if you need any special assistance, just talk to us or Zé Quetzal via chat!
What is the product delivery policy?
At the time of purchase, you can choose the delivery method that makes the most sense for you and will be provided with delivery information. We deliver nationwide and have different shipping options for each state.
What is the purchase cancellation policy?
If you change your mind (but we're very unlikely to), you can cancel your purchase up to one day before the item is shipped. Since we work with payment partners, you can email contato@quetzalli.com.br and we'll handle the process with them.
If the purchase was made via credit card, the refund will be processed by the card issuer, and the amount will appear as a credit on your next statement. If the expiration date on your card or payment method expires, don't worry! Simply initiate the product return process by contacting our team at contato@quetzalli.com.br.
What is the product return policy?
You have up to 15 days to return the product you purchased (that is, if you can't resist and drink it first).
If you're in São Paulo, just email contato@quetzalli.com.br with your order number, and we'll pick up the product at the delivery location and refund your money. If pickup isn't successful, we'll send you a postal code so you can mail it back to us free of charge.
Now, if you're outside of São Paulo, you'll receive a postal code so you can ship to us for free. And, of course, we'll refund your money.
How do I have Quetzalli at my event?
Just send an email to eventos@quetzalli.com.br and we'll schedule a chat!
Are there any special conditions for bulk purchases?
Yes! You can send an email to compras@quetzalli.com.br and we'll make the best deal possible!
I had a problem with Quetzalli. What can I do?
Even though this is very difficult, if it happens to you, send an email to contato@quetzalli.com.br and we will find the best solution for your problem!
Why the name Quetzalli?
Quetzalli is a word from the Nahuatl language of the Aztecs, meaning "flashy feather" or "feathered tail." From this arose the legend of Quetzalcoatl, an Aztec god represented by a flying serpent, responsible for creating tequila in a story of great passion. It's also the root of the name for the quetzal bird species, our mascot!
How do you pronounce Quetzalli?
It's easier than it sounds.
QUE = what
TZA = zza (like in “pizza”)
LLI = li
How can I drink my Quetzalli?
The cool thing about Quetzalli is that there's no right way to drink it. You can drink it straight or mixed. Naturally or chilled. It's your choice, just don't overdo it! If you'd like tips, talk to our team or find recipes on our Instagram and website.