This website and all its content (“ Website ”) is the responsibility of and operated by Dankah Brasil Indústria & Comércio Ltda., a limited liability company headquartered in the city and state of São Paulo, at Avenida Angélica, No. 2,503, suite 156, Consolação neighborhood, registered with the CNPJ/MF under No. 22,332,030/0001-38 (“ Quetzalli ” or “ We ”).

So that you have access to the Site and can purchase the products made available by Quetzalli through it, as well as offers and promotions of our products, it is necessary that the Quetzalli have access to some information about you, so that we can individualize you and provide you with a better experience when consuming our products and services.

In this context, as your privacy is very important to us, this Privacy Policy (“ Privacy Policy ”) aims to inform you (“ User ” or “ You ”), what data about you may be collected by Quetzalli when you access and use the Site, as well as the way in which such data may be used by Us, shared with third parties, stored and protected by Quetzalli . This document must be read and interpreted in conjunction with our General Terms and Conditions of Use (“ Terms and Conditions ”), which contain an overview of how the Site operates and can be accessed here .

ACCEPTANCE OF THIS PRIVACY POLICY IS ESSENTIAL FOR YOU TO ACCESS OUR WEBSITE, REGISTER AND PURCHASE OUR PRODUCTS, AND ALSO RECEIVE OUR OFFERS AND PROMOTIONS. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE WEBSITE, DO NOT CONTINUE WITH YOUR REGISTRATION PROCEDURE, AND DO NOT PURCHASE OUR PRODUCTS.

BY CLICKING ON THE BUTTON “I HAVE READ AND AGREE TO QUETZALLI’S PRIVACY POLICY”, YOU EXPRESS YOUR AGREEMENT TO THE TERMS OF THIS DOCUMENT, WITHOUT ANY RESERVATION, IN A FREE, INFORMED AND UNEQUIVOCAL MANNER.

1. WHAT INFORMATION DOES QUETZALLI COLLECT ABOUT YOU?

Registration Data

To make purchases on our Website, you must create an account on the Website by completing a registration form. You must actively and voluntarily provide information about yourself, such as your first and last name, date of birth, CPF (Individual Taxpayer Registry), home address, delivery address, email address, telephone number, login and password, among other information that may be necessary to make your purchases. Information about your gender will also be requested during our registration process so that we can identify our target audience. Furthermore, the date of your registration on the Website will also be collected.

You will be responsible for ensuring the veracity of all Registration Data you submit to Quetzalli . And you are aware that inaccurate data affects your purchases on the Site, as well as our ability to send you offers and promotions and contact you, if necessary.

Payment Data

To complete your purchases, you will need to pay for the products you purchase. For this reason, Quetzalli may collect and store billing information, including billing address, payment method used, and, possibly, your credit card and bank account details. This information will be used to process the payment and may be used for fraud prevention and refunds in the event of product exchanges or returns. If you choose to pay using a bank slip or other payment methods (e.g., PagSeguro), Quetzalli will not collect or have access to your credit card, bank account, and billing address information; these will be the sole responsibility of the payment method company. In such cases, if for any reason the Quetzalli have to refund amounts to You, We may collect and store your bank account details.

Purchase History

To manage our business, understand your interest in our products, and refund you in the event of an exchange or return, we will collect and store information related to the details of your purchases, such as dates, prices, and volume of products purchased. Messages and correspondence exchanged between Quetzalli and You will also be stored.

Cookies

Regardless of whether you have registered on the Site, Quetzalli may automatically collect other information when you browse the Website, in order to evaluate how you interact with the Website's content and obtain statistics on User interactions with the Website, with the aim of measuring our audience. This data will be collected through cookies and other similar technologies used by Google Analytics services (cookies are small data files that the Website sends to your browser and are stored on your device's hard drive, allowing the automatic collection of information about you). In this case, Quetzalli may collect: data related to your access log to the Site (time, date and IP address – Internet Protocol ); data relating to the characteristics of your device used to access the Website (operating system, Internet browser used, screen size, and whether Flash or Java are installed); information about your browsing habits and preferences (geographical location, links clicked within the Website, time spent on each page of the Website and in what order these pages were accessed, total time spent on the Website, information about clicks on the Website pages, search terms used on the Website, heat maps and scrolling, etc.); details about connected third-party accounts (such as email address or username for an account connected to Google). Since the collection of information by automated mechanisms is carried out through Google Analytics services, managed by Google, which is responsible for processing your personal information, Quetzalli recommends that you carefully read this company's Privacy Policy, which can be accessed here , to check what measures and procedures the User can take to control the collection of this data and obtain further information regarding the collection and processing of their personal information.

2. WHAT DOES QUETZALLI USE OF YOUR INFORMATION?

All data and information collected by Quetzalli , due to the User's access to the Website or their registration and purchase of products, aims to meet Users' requests for products and/or clarify doubts related to them or purchases made; provide customer service; send communications to the User; manage sweepstakes or promotions; measure and improve the effectiveness of our services and products, including improvements to the Website's functionalities, as well as the security of the data collected and the ability to prevent fraud.

So that the Quetzalli may offer you products, your information may also be used in our marketing campaigns and offers, so that these are tailored to your tastes and interests; in administering surveys for advertising and statistical purposes; in sending marketing communications with advertising material; and in offering new products and services from Quetzalli or features of the Website, improving your browsing and interaction experience.

All your data and information will be used only for the purposes described herein and authorized by you. However, eventually Quetzalli may use them for purposes other than those covered by this Privacy Policy, but within its legitimate expectations. Any use of your data for purposes other than those covered by this prerogative will only be carried out with your prior authorization.

3. WITH WHOM DOES QUETZALLI SHARE YOUR INFORMATION?

All information collected by Quetzalli about you are confidential. However, in order for us to provide our services and offer our products, it may be necessary for your information to be shared with other partner companies. Quetzalli , online or offline, such as post offices and carriers (to deliver products), administrators and payment platforms (to make payments for your purchases), accounting firms and law firms (so that the Quetzalli can protect its interests and comply with legal obligations related to its business), advertising agencies (so that the Quetzalli can promote your products and offer you offers and promotions), as well as other technology platforms (so that Quetzalli can evaluate the audience and proper functioning of the Site, as well as the effectiveness of our advertising campaigns).

Your information is part of our business assets and, therefore, may be shared with other companies in our economic group, and may even be subject to negotiation in the event of transactions and corporate restructuring involving Quetzalli , such as sale, merger, acquisition, incorporation and change of control, in which case the transfer of User information will be essential to the continuity of services and the offering of our products.

Your data and information may also be shared to protect the interests of Quetzalli , in the event of an extrajudicial or judicial conflict, or to comply with legal determinations, court orders or requests from the Public Prosecutor's Office or administrative authorities legally competent to carry out such a request, such as consumer protection agencies.

4. HOW DOES QUETZALLI PROTECT YOUR INFORMATION?

All User data collected by Quetzalli are confidential and access by third parties is restricted, being permitted only to previously authorized persons, who are obliged to keep such information in absolute secrecy and not to use it inappropriately, in disagreement with the provisions of this Privacy Policy.

All User data and information is stored on third-party servers contracted for this purpose, located in Brazil or abroad, and can only be accessed through secure and previously authorized channels. To ensure greater security for your data, Quetzalli employs the use of software and tools with a recognized level of technology in the market, in order to keep the environment of its systems controlled and protected against loss, theft, misuse, unauthorized access, disclosure, alteration and destruction.

Although the Quetzalli While we make every effort to protect your privacy, we cannot guarantee that unauthorized third parties will have undue access to your information, given that no data storage system or data transmission over the Internet or any other public network can be guaranteed to be secure. You must cooperate by keeping your computer or device's access to the Website secure by using tools such as antivirus and firewall software, using updated software, and not sharing your login and password with third parties. Quetzalli will not request information regarding your access passwords or any personal information concerning the User by email.

5. HOW LONG IS YOUR INFORMATION STORED BY QUETZALLI AND WHEN CAN IT BE DELETED?

All User data collected by Quetzalli are stored for the period necessary to fulfill the purposes described in this Privacy Policy, or until such time as this information is necessary to maintain the legitimate interests of Quetzalli .

Some of the data are mandatory to collect (data related to the registration of access to applications) and, therefore, will remain stored for a minimum period of 6 (six) months from their collection, or for a longer period, if so determined by a legally competent judicial or administrative authority, as per the obligation provided for in Federal Law No. 12,965/2014.

The User may request, at any time, a copy of their stored data, as well as its modification, correction or permanent deletion from our systems. To do so, simply send a request to Quetzalli via email contato@dankah.com.br . A Quetzalli will use its best efforts to fulfill all requests in the shortest possible time. However, with regard to deletion requests, some data may not be deleted, given that Quetzalli respects the minimum legal storage period or, if there is a need to preserve such data to protect the rights of Quetzalli . You are aware that the deletion of certain data about you may result in the closure of your account on the Site, making it impossible for you to purchase our products.

6. WHAT HAPPENS IF YOU DO NOT COMPLY WITH THE RULES OF THIS PRIVACY POLICY?

THE Quetzalli reserves the right to monitor the Website to ensure that the rules described in this Privacy Policy, as well as those provided for in applicable legislation, are being complied with by Users. If Quetzalli identifies misuse or inappropriate use of the Site by a User or finds that the law and/or this Privacy Policy are not being observed by a User, Quetzalli may delete the account of this offending User who will be unable to make purchases on our Website.

7. WHEN MAY THIS PRIVACY POLICY BE CHANGED?

THE Quetzalli constantly implements updates to the Website and its services offered to Users to improve their experience. Therefore, to reflect the changes made, this Privacy Policy may be amended at any time, as often as necessary. For this reason, it is important to review this Privacy Policy periodically.

Whenever there is a modification to this Privacy Policy that is relevant and may impact your rights, requiring new consent regarding your data, Users who have registered on the Website will be notified individually by email to offer new acceptance of the new rules, if they agree with the modifications. If the User does not agree with the changes, Quetzalli will not allow the User to purchase any of its products and further recommends that the User does not access the Site.

8. HOW ARE QUESTIONS AND CONFLICTS RELATED TO THIS PRIVACY POLICY RESOLVED?

This Privacy Policy is governed by, construed, and enforced in accordance with the laws of the Federative Republic of Brazil, without regard to any conflicts of laws with the laws of other countries. Any questions, requests, or disputes regarding this Privacy Policy should be directed to Quetzalli via email contato@dankah.com.br .